FAQ
1. How can I contact you?
You can reach us by email at naevory@gmail.com. We aim to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched from reliable sources to maintain quality and efficiency in delivery.
3. Can I get a refund on my products?
Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition and packaging.
4. What conditions must be met for a return?
To be eligible for a return, the item must be unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
5. How long does it take to process a return?
Returns can take up to 10 business days to process once we receive the item. We will notify you via email regarding the status of your refund.
6. Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please contact us if you have questions about a specific item.
7. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at naevory@gmail.com so we can evaluate the issue and provide a resolution.
8. How long does shipping take?
Standard shipping typically takes between 7 to 12 business days. However, please be aware that unexpected delays may occur due to circumstances beyond our control.
9. Can I exchange my item for a different one?
The fastest way to exchange an item is to return the original item and place a new order for the desired item once the return is accepted.
10. What if I input the wrong shipping address?
The buyer is responsible for ensuring that the shipping address is correct. If the address is incorrect, we cannot be held responsible for lost or stolen deliveries. Please double-check your information before confirming your order.